Services

The customer is at the core of development priorities of our equipment.

Services

SERA maintains and ensures the follow-up of its equipment
since 1960 worldwide.

SERA is involved in all phases of your projects, from the studies up to the development of facilities. We also provide after sales service, preventive maintenance and upgrading on any type of timber process and handling, sturdy biomass and recycling.

Projects service

  • Offers / budgets
  • Preliminary projects study and feasibility
  • Information and documentation
  • Drafting of specifications
  • Drafting of contracts
  • Assistance in project management
  • Consultancy and Auditing
  • Process improvement

Installation, Commissioning

  • We can deliver and install your equipment in any geographic area.
  • The commissioning is carried out by our teams, ccompleted by the delivery of your equipment in accordance with our results commitments.
  • We provide international coverage both in response to tenders as well as after-sales service.

After sales service

The 3 sites located in France allow ensuring quick interventions. We also work around the world..

  • User training
  • Troubleshooting
  • Hotline and support
  • Modem connection (remote troubleshooting)
  • Renovation of facilities
  • Proposed changesin existing installations

Training

  • Staff training in driving and maintenance
  • Troubleshooting and level-2 maintenance
  • Improvement in the use of supervision software, data analysis